Elise Hu http://kccu.org en It's Boom Times For Pop-Up Shops As Mobile Shopping Clicks http://kccu.org/post/its-boom-times-pop-shops-mobile-shopping-clicks Fast-rising mobile technology is making buying stuff with a tap of an app easier than ever, and shifting the way we shop. What were once permanent, brick-and-mortar stores, where shoppers look at items in a physical space, are now often pop-ups first — shops that last for a limited time only.<p>Pop-up shops are temporary retail spaces that spring up in unused premises. Leases can last as short as a single day, when brands use the spaces for a promotional event instead of testing out a market.<p>"As long as they can change it back, they can do whatever they want," says Joe LaPadula. Mon, 28 Jul 2014 21:05:00 +0000 Elise Hu 60610 at http://kccu.org It's Boom Times For Pop-Up Shops As Mobile Shopping Clicks 1 Million Net Neutrality Comments Filed, But Will They Matter? http://kccu.org/post/1-million-net-neutrality-comments-filed-will-they-matter The Federal Communications Commission received more than 1 million public comments on the issue of net neutrality during a five-month commenting period that ended Friday.<p>It's the <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331798176/fcc-extending-net-neutrality-commenting-time-after-site-buckles">biggest public response</a> the FCC has ever gotten on a policy matter in such a short period, and the second most commented-upon FCC issue, period. Mon, 21 Jul 2014 20:54:00 +0000 Elise Hu 60187 at http://kccu.org 1 Million Net Neutrality Comments Filed, But Will They Matter? Better Culture Could Have Prevented Viral Comcast Call http://kccu.org/post/better-culture-could-have-prevented-viral-comcast-call This week, one man's customer service <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">call to Comcast</a> turned into a badgering — a simple request to cancel his service was repeatedly beaten back by the employee on the other end of the line. It was a familiar feeling for a lot of us, which perhaps explains why more than 4 million people have listened to it in less than a week.<p>"It was frustrating to listen to. It's almost a PTSD we have with bad customer service," said journalist Emily Yellin. Fri, 18 Jul 2014 07:37:00 +0000 Elise Hu 60010 at http://kccu.org Better Culture Could Have Prevented Viral Comcast Call Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel http://kccu.org/post/dont-fire-comcast-guy-says-caller-who-tried-cancel Ryan Block, whose hilariously tedious <a href="http://www.npr.org/blogs/alltechconsidered/2014/07/15/331681041/comcast-embarrassed-by-the-service-call-making-internet-rounds">customer service experience</a> with Comcast struck a chord with millions, says the customer service rep who harangued him should not be fired.<p>In a <a href="https://soundcloud.com/ryan-block-10/comcastic-service">phone call that went viral</a> (more than 4 million audio plays and counting), Block tries and nearly fails to cancel his Internet service because Comcast's unnamed customer service rep is frustratingly persis Wed, 16 Jul 2014 18:32:00 +0000 Elise Hu 59903 at http://kccu.org Don't Fire The Comcast Guy, Says Caller Who Tried To Cancel FCC Extending Net Neutrality Commenting Time After Site Buckles http://kccu.org/post/fcc-extending-net-neutrality-commenting-time-after-site-buckles A flood of comments about net neutrality crashed the Federal Communications Commission's commenting site on Tuesday, the original deadline for public comments on the controversial Internet proposal. Tue, 15 Jul 2014 23:31:00 +0000 Elise Hu 59858 at http://kccu.org FCC Extending Net Neutrality Commenting Time After Site Buckles