Originally published on Wed August 15, 2012 6:32 am
RENEE MONTAGNE, HOST:
NPR's business news starts with the top man at The Times.
(SOUNDBITE OF MUSIC)
MONTAGNE: The New York Times has named its new president and CEO. The man who got the job is Mark Thompson, a former BBC executive. Thompson will face a different business model from the non-profit British broadcaster. The paper is run by a board that's largely elected by a family trust.
Once used mostly for one-time promos and marketing, Twitter is now something businesses are relying on to provide customer service. For instance, Southwest Airlines tweets to alert folks about delays. And Best Buy responds to questions and complaints via Twitter. And they're not alone.
Let's say you're thinking of ordering a pair of shoes online and you want to know the store's exchange policy. You could pick up the phone — but then you'll hear the old recording: "To ensure quality service, your call may be monitored or recorded."
Timothy Courtois' family had been worried about him for weeks. They repeatedly told police in Biddeford, Maine, that the 49-year-old was off his meds for bipolar disorder. And police were also told he had guns. But still, because he wasn't doing anything that rose to the legal definition of imminent threat, police said their hands were tied.
There are new glimmers of hope for the only known U.S. prisoner of war held captive in Afghanistan — 26-year-old Army Sgt. Bowe Bergdahl, who was captured by the Taliban more than three years ago. After lengthy discussions, it appears his captors may be more receptive than ever before to finding a way to send him home.