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David Schaper

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SCOTT SIMON, HOST:

Copyright 2017 NPR. To see more, visit http://www.npr.org/.

RACHEL MARTIN, HOST:

Another day and another conflict with airline employees goes viral.

In the wake of recent high profile incidents of customer mistreatment, most notably, the viral video of airport security officers dragging a passenger off a United Airlines plane last month, commercial airlines are scrambling to regain the trust of air travelers.

Updated at 11:20 a.m. ET

The CEO of United Airlines is in the hot seat on Capitol Hill this morning, answering pointed questions from members of Congress about last month's incident in which a United passenger was dragged off a plane.

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